Frequently asked questions

About the session

How much does a photo session cost?

Sessions start at €49 (CV photos) and €59 (Portrait). Most sessions are €79, including make-up and one fully retouched digital image. Full pricing at Photo Prices & Packages.

How long does a session take?

It depends on the session. With make-up (Beauty/Pretty Woman, Real Man, Boudoir, Couples, Maternity, Model/Sedcard, Best Friends, and the Bachelorette Studio package), plan on about 2 hours from the start of your appointment: roughly 30 minutes of make-up, about an hour of shooting, and roughly 30 minutes to pick your photos. Without make-up (Portrait, Business, and CV photos), plan on about 1.5 hours: about an hour of shooting and roughly 30 minutes to pick your photos. A Family session takes about 2 hours in total, and the Bachelorette Outdoor Superior package includes 1–2 hours of shooting time. The time you pick in the booking calendar is when your appointment starts.

What should I wear?

We don’t supply clothing, so bring 2–3 outfits you feel great in—at least one matching the mood you’re after. That goes for lingerie and maternity dresses too. Our photographer will help you pick on-site.

Is there a changing room?

Yes. There’s a changing room at the studio, so you can switch between outfits.

Is make-up included?

For most sessions yes (Pretty Woman, Real Man, Boudoir, Couples, Maternity, Model). For Family, Portrait, Business, and CV photo sessions it’s an optional add-on at €25 per person.

Am I obliged to buy more images?

No. One fully retouched image is included in every session. Any additional images are your call, reviewed together afterward, zero pressure.

When do I get my photos?

Choose your photos with us right after the session and they’re ready as soon as your appointment ends. Any prints you order go home with you right away—we print them in the studio on a high-quality photo printer. Through the online gallery, you’ll have your photos within a week.

Can I order prints or posters?

Yes. You can add prints and posters to your photos: 13×18 cm for €1, 20×28 cm for €3, and a 30×40 cm poster for €20. Choose your photos with us right after the session, and your prints go home with you right away—we print them in the studio on a high-quality photo printer. Every photo and package price is on Pricing & packages.

How long do you keep my photos?

We keep your photos for four weeks after your session. If you’d like us to keep them longer—until a date you choose, even a year or two—just ask us explicitly.

How big can the group be for a Bachelorette or Bachelor session?

Up to 6 people are included; each extra person is €15. There is no hard cap—if there will be 7 or more of you, just ask us first via the contact form.

Do you photograph weddings?

Yes—weddings are quoted individually, €1,200–2,800, covering Hamburg and roughly 100 km around it with no travel fee. There’s no off-the-shelf wedding package: the details are on Wedding photographer in Hamburg, and you send your enquiry through the contact form.

What session do I book for a new baby?

We photograph newborns as part of a family session—that’s what you book. There’s no separate newborn product.

What if I don’t like my photos?

Then we sort it out together—usually a second session with a different team, or your money back. Just tell us via the contact form.

Do you take biometric passport photos?

No—we don’t do biometric ID or visa photos. CV photos are a different thing, starting at €49.

Do you offer drone shots?

No—drone and aerial work isn’t something we do. Everything we do offer is on the Photo Sessions page.

Do I get the RAW files?

No—we don’t hand over RAW files. What you get are the finished, retouched images.

Is there a minimum age?

Nude and boudoir sessions are 18 and over, no exceptions. Every other session is open to under-18s: bring written consent from a parent or legal guardian to the appointment, plus an ID copy—a photo of it is fine—and we'll check both in the studio. Better still, have a parent or guardian come along.

Can I put the photos on my company website?

Yes for a Business session—commercial usage rights for the included digital image come with it. Not for a CV session: that image is meant for your own job applications. On any session, commercial usage rights can be added for a flat €35 per image (see Photo Prices & Packages).

Booking

How do I book a slot?

Fastest: pick a session on Photo Sessions, choose a free slot straight from the calendar, then pay securely online. You can see exactly what’s available before you pay. Booking is online-only—we don’t usually take appointments by phone.

What payment methods do you accept?

You pay for the session itself online when you book; at the studio you only pay for extra photos. Online: credit card, PayPal, Klarna, SEPA direct debit (all via Stripe). In the studio: cash, debit card (girocard), or credit card. The exception is bachelorette and group sessions: a 20% deposit secures your slot, and you pay the rest at the studio after the session.

When do I get my confirmation?

Instantly by email—includes the voucher PDF, invoice, terms, and right-of-withdrawal notice.

What time should I arrive?

Please arrive right at your booked time—not earlier, and not much later. Your booked time is when your appointment starts.

Can I reschedule or cancel?

Rescheduling is always free—even at short notice, straight from the link in your confirmation email. Canceling is free up to 24 hours before your session; after that, or if you don’t show, there’s a €49 fee. Your voucher stays valid either way.

Can I book by phone?

Usually you book online, through the website—you’ll see exactly which times are free, and the slot is confirmed the moment you pay. In exceptional cases we can arrange a slot with you directly: just reach out via the contact form, email, or WhatsApp. We can’t take walk-ins.

Vouchers

How long is the voucher valid?

By law, three years—through the end of the relevant calendar year (the BGB limitation period). And as a courtesy, we accept expired vouchers too.

Can I give the voucher as a gift?

Yes—all our vouchers are transferable. The voucher PDF arrives via email and is easy to forward or print. Pick the “Give as a gift” option at checkout.

I have a voucher or Groupon code—how do I redeem it?

Head to Redeem Voucher (short link: hh-bs.de), enter your code, add your details, and pick your slot straight from the calendar—all in one go.

I have a discount code from our Glücksrad prize wheel (GR-…)—how do I use it?

A Glücksrad code is a discount code, not a voucher, so it doesn’t go on the redeem page. Pick your session first, then enter the code in the “Promo code” field on the payment page—the discount applies automatically (same when buying a gift voucher).

I lost my code.

Reach us via the contact form with your name and approximate purchase date—we usually find it fast.

Can I get a printed voucher?

Vouchers are PDF only—we don’t mail a printed copy. Print it yourself if you want something to hand over.

Can I withdraw from a voucher purchase?

Yes. You can withdraw from a voucher order within 14 days, no reason needed—easiest via the withdrawal button, or by email to hamburg@beauty-shots.de. We refund the purchase price within 14 days at the latest, to the original payment method. Full details are in our right of withdrawal.

The studio

Where is the session held?

At our studio in Hamburg-Altona, Beerenweg 1E, 22761 Hamburg—in the back courtyard, on the left next to the Avis car rental. There’s free parking along Beerenweg. By public transit: the Bornkampsweg bus stop on Stresemannstraße (lines 2 and 3) is practically across the street, and it’s about a 10-minute walk from S-Bahn Ottensen (S1) or 15 minutes from Diebsteich (S2, S3, S5).

Is there wheelchair access?

The studio isn’t wheelchair accessible: the only way in is a spiral staircase, and there’s no elevator. There’s a restroom on site. Not sure whether the stairs will work for you? Just ask us first via the contact form.

Walk-ins?

Sorry, no—we’re appointment-only. That protects your privacy, and everyone else’s.

Can I bring my dog?

Absolutely! Dogs are more than welcome and can join in on almost any session—a family session, a couples session, or one with your best friends. For other pets, please check with us first.

Do you offer drinks?

Yes. We’ll offer you something to drink when you arrive: coffee, tea, water, orange juice, or apple juice—and a glass of sparkling wine if you’d like.

How do I reach you?

By phone at +49 40 18 00 88 0 (24/7—outside office hours, our AI assistant Heidi picks up), by email at hamburg@beauty-shots.de, or via the contact form.

Will you come to us for a session?

Yes—weddings, outdoor bachelorette sessions around Hamburg, and corporate sessions at your office. We don’t photograph in private homes. Tell us what you have in mind via the contact form.